International medical healthcare continues to evolve with various levels of technology & innovations, so do patients’ expectations on medical services and hospitality quality of each clinic, wellness or health centres. These medical centres are becoming increasingly aware of the pivotal role of hospitality & service culture in patients’ experience, feedback and how important their preferences will eventually impact on the bottom-line.
Adopting hotels & resorts (as retreats) strategies and measures seems to be the right positioning as a symbiosis factor in reaching the goal to bring hospitality & medical healthcare closer together for patients’ best interests.
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